Customer Success Plays

USE CASE 1

Onboarding Hub:
From Kickoff to First Value

Clear onboarding reduces

churn risk and time-to-value.

USE CASE 3

Quarterly Business Review

(QBR) Recaps

Executive visibility

protects renewals.

USE CASE 5

Expansion Play:
Use-Case Upsell

Story-led upsell beats SKU-led upsell.

USE CASE 7

Support Deflection:
Self-Serve Answers

Lower tickets, higher CSAT.

USE CASE 9

Community Play:
Customer Tips Series

Peer proof reduces change resistance.

USE CASE 2

Feature Adoption

Guides

Activated features drive

NRR and expansion.

USE CASE 4

Renewal
Save Play

Targeted content reduces last-mile churn.

USE CASE 6

Admin Enablement

& Governance

Good governance prevents rollback.

USE CASE 8

Executive Roll-Up:
Value in 2 Minutes

Executive champions secure budget.

USE CASE 10

Incident Comms:
Calm, Clear, Public

Transparency saves renewals.